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Contact page E-mail not functioning properly

  • Post count: 4
    NadavRotem
    June 17, 2014 at 8:25 am #315

    Hi

    I am testing out my contact form by filling it out and pressing send.
    1 in 3 is getting to my e-mail box which means I am loosing out costumers which is a serious problem.
    what can be the reason for that ?
    what are the best e-mail settings I can set-up ?
    Thank you in advance, I would appreciate your fast help on this matter.
    cheers
    Nadav

    Post count: 2243
    Jegbagus
    June 18, 2014 at 2:03 pm #353

    hi NadavRotem,

    most of time, the problem when you unable to send email is because of your server configuration. it may not give you ability to send request to outside server or you may not configure SMTP on our themes correctly.

    try to double check your email setting and consult with your server administrator about this matter.
    you may take a look at this response : http://support.jegtheme.com/forums/topic/email-form-doesnt-work/

    Thank you

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