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Client still complaining about distortion of slider image on Chrome and Safari

  • Post count: 7
    lisaeve5
    November 15, 2016 at 3:01 am #22335

    Some of my client’s visitors as well as my client keep asking about this, where the slider distorts before it loads. No way to capture a screen shot. She thought it was just Chrome, but it’s Safari, too.

    Today she also added this note, “Sometimes the page takes a long time to load all the images in the correct positions too. Meaning, the posts below the slider image are being jumbled up as well.

    Is it a function of the theme? Is anyone else who uses this theme experiencing issues?”

    I’d really like to resolve this!

    Thank you

    Post count: 2033
    Rai
    November 16, 2016 at 2:16 am #22347

    Hi lisaeve5,

    Could you provide the theme & Sukawati Plugin version and the URL of the issue?
    Also, it will be great if you attached the screenshot, you could use a shortcut key to capturing it when the issue occurs, if it does not work, you could send screencast instead.

    Thank you

    Post count: 7
    lisaeve5
    November 27, 2016 at 7:47 pm #22437

    Hi, there:
    I was waiting for client to get back to me – it was near impossible to grab a screen shot, so she had to find a time in her travels to record video.

    Her site is:

    Lisa Eve Travels


    Sukwati version is: 1.0.6

    The Dropbox link to the video she took of the distortion of the home slider (and delays on other pages) is:

    https://www.dropbox.com/s/zv0zw2mohwdwyd3/trim.AFEB3076-F6AA-46B1-809E-0114AD0068F0.MOV?dl=0

    Hope this helps with troubleshooting the issue!

    Post count: 2033
    Rai
    November 28, 2016 at 1:58 am #22440

    Hi lisaeve5,

    I guess it is normal because the page is not fully loaded yet, the full page require all styles & script loaded to looks as it should.

    Thank you

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