Close

Account

Documentation

Forum

Menu

cannot activate jkreative plugin

  • Post count: 2
    ernest2009
    June 1, 2016 at 3:46 pm #20490

    recently my website crashed. i cant access the website and even the wordpress admin of the site.

    i asked the help of hostgator to resolve. they had to deactivate the theme and all the plugins.

    now that i’m trying to recover the site, i reinstalled the jkreative theme again. this time i cannot activate the jkreative plugin. and whenever i try, this notification displays: Fatal error: Cannot redeclare vp_get_gwf_family() (previously declared in /home4/rsr/public_html/wp-content/themes/jkreativ-themes/lib/themes-functionality.php:42) in /home4/rsr/public_html/wp-content/plugins/jkreativ-plugin/framework/data/sources.php on line 95

    Please help. Thanks

    Post count: 5973
    Adek
    June 2, 2016 at 1:44 am #20496

    Hi ernest2009,

    May i know what the current version of Jkreativ theme and Jkreativ plugin that you have in there?

    Thank you

    Post count: 2
    ernest2009
    June 2, 2016 at 6:44 am #20502

    Jkreativ theme- Version: 2.3.7
    Jkreativ plugin- Version 1.2.1

    Post count: 5973
    Adek
    June 2, 2016 at 7:26 am #20503

    Hi ernest2009,

    Actually it’s weird for me about those issue. Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.

    Thank you

    Post count: 2
    ernest2009
    June 2, 2016 at 9:43 am #20508
    This reply has been marked as private.
    Post count: 5973
    Adek
    June 3, 2016 at 3:36 am #20524

    Hi ernest2009,

    I’ve been enable the JKreativ plugin on your site. Kindly you can check it out.

    Let us know if you need something in there.

    Thank you

You must be logged in to reply to this topic.