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cancel the purchase

  • Post count: 7
    ramon_costa
    July 3, 2018 at 1:47 am #33707

    Hello, I just bought the template and would like to cancel the purchase because my site is very slow. Thank you.

    Post count: 9465
    Adek
    July 3, 2018 at 10:54 am #33725

    Hi ramon_costa,

    Regarding your issue, can you please provide your site URL for further checking on our side?

    Thank you

    Post count: 7
    ramon_costa
    July 3, 2018 at 8:04 pm #33766

    Hello, I already checked on two different installations of WordPress and currently I am not with the template installed because the site was too slow. I bought it yesterday and I just want the money back.

    Post count: 9465
    Adek
    July 4, 2018 at 11:18 am #33786

    Hi ramon_costa,

    About refund, did you already send a refund request on Themeforest? Also, may i know what your username that you use that buy our theme? so we can identify your request.

    Thank you

    Post count: 7
    ramon_costa
    July 4, 2018 at 5:12 pm #33800
    This reply has been marked as private.
    Post count: 9465
    Adek
    July 5, 2018 at 10:58 am #33821

    Hi ramon_costa,

    If not yet, please try to send a refund request.

    Thank you

    Post count: 7
    ramon_costa
    July 5, 2018 at 11:08 am #33823

    Great. I already applied.

    Post count: 7
    ramon_costa
    July 15, 2018 at 1:34 am #34040

    I have already made the cancellation request at Themeforest and so far nothing to get my money back.

    Post count: 25
    meximuss
    July 17, 2018 at 5:09 pm #34104

    This theme works great, i am 100% sure that the reason your website is slow is just that you don’t know how to optimize it and now you think that buying a different theme will magically change something….. educate yourself…

    Post count: 9465
    Adek
    July 18, 2018 at 9:34 am #34131

    Hi meximuss,

    Thanks for your kind words, really appreciate it 😀

    Regards

    Post count: 7
    ramon_costa
    July 18, 2018 at 9:39 am #34132

    I just want my money back.

    Post count: 2606
    Jegbagus
    July 18, 2018 at 10:11 am #34138

    Thank you meximuss.

    here is how you can optimize your website speed with jnews : http://support.jegtheme.com/2017/11/increase-google-page-speed-for-jnews/

    Thank you

    Post count: 7
    ramon_costa
    July 18, 2018 at 10:18 am #34140

    I just want my money back…

    Post count: 2606
    Jegbagus
    July 18, 2018 at 10:20 am #34142

    ok

    Post count: 7
    ramon_costa
    July 20, 2018 at 11:01 am #34230

    Where can I cancel my purchase? I need the money back as soon as possible!

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