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backg video sound doesn't work

  • Post count: 11
    alejandrorubio13
    April 18, 2015 at 9:53 am #10967

    Hi jegtheme,

    I’m trying to set up a video as background in Landing page – Legacy section builder but sound doesn’t work. I’ve tried all formats, mp4, webm and ogg audio but nothing happens. Also I used “music background” which is listened but there is a lack of coordination between both video and music.

    What am I doing wrong?

    Post count: 6682
    Adek
    April 18, 2015 at 10:54 am #10976

    Hi alejandrorubio13,

    May i know what the current version of theme that you use? Also please try to disable all plugin except the required plugin that come with these theme for a while.

    Thank you

    Post count: 11
    alejandrorubio13
    April 19, 2015 at 7:43 am #10987

    Hi Dek,

    The current version I’m using is 2.2.7.

    I’ve deactivated all not required plugin but the problem is not solved.

    Post count: 6682
    Adek
    April 20, 2015 at 7:28 am #10997

    Hi alejandrorubio13,

    Can you help me to provide login credentials into your wp admin panel. So i can check it directly on my side what actually happen in there. You can send it here and don’t forget to check Set as private reply below.

    Thank you

    Post count: 11
    alejandrorubio13
    April 21, 2015 at 9:45 pm #11059
    This reply has been marked as private.
    Post count: 11
    alejandrorubio13
    April 21, 2015 at 9:47 pm #11060
    This reply has been marked as private.
    Post count: 6682
    Adek
    April 23, 2015 at 6:59 am #11107

    Hi alejandrorubio13,

    Also, please provide me the url of your site. Sorry if i not inform you before.

    Thank you

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