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Reply To: Customize wont work

Post count: 2683
Rai
May 5, 2016 at 2:54 am #20106

Hi Alice,

I have updated jeg-functions.php according to last error log you gave and finally after your server administrator gave writable permission & free space. And then I reinstall the theme but it seems the error still occurs, can you provide the actual error logs to see actuall error message?

I’m not quite sure which of my forums replies you can’t read? As I remembered I never posted as private reply.

I also trying to disable other plugins but I can’t, it seems there is error also. Please also try disable your cache plugin and try update wordpress version.

This theme can run at least PHP 5.3 version. Furthermore, can you try to check this link for Error 500:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://mediatemple.net/community/products/dv/204644990/why-am-i-getting-a-500-internal-server-error-message

We try our best to help to sort this issue as soon as we can.

Thank you